General Terms and Conditions

Payment Responsibility – The payment responsibility automatically falls to the person (Client) who approved the work. Unless authorized in advance, it is not Simplethanks Tree Care’s responsibility to wait for or seek payment from a third party (i.e. neighbor, insurance company, client, etc.).

Insurance – Simplethanks Tree Care is insured for personal injury and property damage. Proof of insurance can be verified by requesting a copy of our Certificate of Insurance. All of our employees are covered by Workers Compensation Insurance.

Arborist Disclosure Statement – Simplethanks Tree Care is proud to provide the services of ISA certified arborists to our clients. However, it is important to note that arborists cannot detect or anticipate every condition or event that could occur that would lead to the illness, structural failure or other defect that could lead to a future problem with a tree nor can an arborist guarantee the future health or safety of a tree in all circumstances. When prominent risk conditions in trees are observed and identified by Simplethanks Tree Care and the authorizing party approves a proposal to proceed with the work we have recommended, we will make a reasonable effort to proceed with the work promptly. We do not assume any liability for any accident, damage or injury that may occur on the ground or on any other object or structure prior to the work beginning. Estimates do not include internal or structural considerations. We cannot therefore be held responsible if the tree fails or causes damage or injury prior to tree work being done.

Job Completion Timeline – Simplethanks Tree Care shall not be liable for any delay due to circumstances beyond its control including unavailability of materials or weather conditions. Job scheduling is dependent on weather conditions, work load, geographic relationship to other scheduled work and other unforeseen issues. Work crews shall arrive at the job site unannounced unless otherwise noted. Simplethanks Tree Care will do our best to meet all scheduled work dates, but shall not be liable for damages due to delays or missed work. If times are given they are approximate, and Simplethanks Tree Care will not be held responsible for being late or early.

Job Site Conditions – Simplethanks Tree Care is not responsible for damages to underground sprinklers, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately mapped by the Client. Client acknowledges that small ground impressions may occur during the tree trimming / removal process and it will be the Clients responsibility to fix them.

“Add-on” and Additional Work – Any additional work or equipment required to complete the work, caused by the Client’s failure to make known or caused by previously unknown foreign material in the trunk, the branches, underground, or any other condition not apparent in estimating the work specified, shall be paid for by the customer on a time and material basis. Also, “Add-on” work, unless otherwise specified, will be billed on a time and material basis.

Price Minimums – Simplethanks Tree Care charges a minimum of $200 to do tree work. While lower amounts may appear itemized in the proposal, they cannot be selected individually.

Job Site Safety – The authorizing party agrees not to enter the work area during service unless authorized by the crew leader on-site, for safety reasons.

Tree Ownership – The Client claims that all trees on the contract are on their property and if not on their property they have been granted permission for the contracted work to be performed. Should any tree be mistakenly identified as to ownership, the customer agrees to indemnify Simplethanks Tree Care for any damages or costs incurred from the result thereof.

Unless otherwise specified, stump removal is not included in the price of tree removals.

There will be a $35.00 fee charged for all checks returned to our office for in-sufficient funds.

A client can cancel a contract within three business days of signing the contract by contacting the office by phone or e-mail.

All Tree Consultations are free.
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